Reprocessing transactions in Inter-Entity Trade

After configuring and testing Inter-Entity Trade, the related processes become automated. Inter-Entity Trade automatically initiates transactions based on the posting of the source transactions in Sage 300.

Orchid recommends that you review the Audit Inquiry Logs regularly to check transactions and identify transactions that failed to post successfully.

Errors can occur for a number of reasons, i.e. if there is no LanPak available at the time of posting the source transactions or if the user's credentials have changed. Details of the errors are recorded in the Inter-Entity Trade Audit Logs. Promptly correcting these errors is important, for example, before anyone manually creates the missing transactions, which could disrupt the chain established in Inter-Entity Trade.

After resolving the root cause of errors appearing in the Audit Log, the transactions in question should be re-processed using the appropriate Inter-Entity Trade Periodic Processing function.

Tip:

With Inter-Entity Trade OE/PO, you can nominate whether to:

  • Display messages after all transactions, or;
  • Only display messages when there are errors, or;
  • Not display messages at all - This is generally used when third party applications create transactions.

Interpreting & Resolving Audit Log error messages

Use the links below to find the relevant Troubleshooting article:

Re-processing Error Transactions

After resolving the root cause of errors appearing in the Audit Log, the transactions in question should be re-processed using the appropriate Inter-Entity Trade Periodic Processing function. Refer to detailed steps below:

Training Videos (Audit Logs & Periodic Processing)

For further information, and to see some troubleshooting demonstrations, we recommend the following videos:

Inter-Entity Trade (AP/AR Trade) - Audit Logs & Periodic Processing

Inter-Entity Trade (OE/PO Trade) - Audit Logs & Periodic Processing

Inter-Entity Transactions Audit Logs and Periodic Processing

Refer to Introduction to Inter-Entity Errors