Return Authorization (RA) Entry

Use the Return Authorization Entry form to:

• Record merchandise to be returned or repaired

• Keep track of status of each return and repair

• Create replacement orders and credit notes in Order Entry

• Create returns to vendors in Purchase Orders

• Import return authorizations you created in another Sage 300 Return Material Authorization database or in a non-Sage 300 program.

Using RA Templates to Minimize Data Entry and Errors

By setting up and using RMA Templates Form Overview wisely, you can minimize data entry, and ensure that data is entered correctly.

Default Entries in RMA Documents

Entering information in certain fields in an RMA document updates dependent fields automatically. For example, selecting a valid customer code also updates the customer currency field and billing information with information from the A/R customer record. Many fields in the RMA header and details have dependent fields.

Changing values in some fields may cause associated detail fields to be recalculated. For example, if you change the quantity for a detail, the program recalculates the extended price, cost, and vendor cost.

For details on all RMA Tabs and fields,RMA Transactions Screen Guide.