Options Form Overview

To change the company name and address, or to change the contact name, telephone number, and fax number at the company level, use the Company form in Common Services.

Contact name and telephone and fax numbers for Return Material Authorizations

To change the contact name, telephone number, and fax number for the Returns administration, use the Contact Options page of the Options form in the Setup form.

Depending on the choice of the Format Phone Numbers option in the Company Profile in Common Services, parentheses and hyphens may be inserted.

Type the name of the person or position who is the contact for the Return Material Authorizations system.

Type the fax number that is used for the Return Material Authorizations system.

Each return material authorization must have a unique number. You can specify numbers when you enter transactions, or you can let the program assign document numbers automatically.

To define the format for automatically assigned document numbers, you specify the length of the number, the prefix to use, and the number of the next document. The program increases the next number by 1 each time you post a new document.

• Use your present numbering schemeYou can change the entries on the Document Numbering page if they do not match your current Return Material Authorization system.
• Maximum length of document numbersReturn Material Authorization numbers can be from 1 to 24 characters long, and they can have an alphanumeric prefix of up to 6 characters long. For example:
  
  RMA1457 3-character prefix with 4-digit number
  R-357 2-character prefix with 3-digit number
  RETURN0009392 6-character prefix with 7-digit number
  
  You do not have to use the number assigned by the program; but if you use automatic numbering, your auditing procedures are simplified because you cannot accidentally skip any numbers.
  
  If you want to change the next number to assign in the R/A Options form to a lower number, you must change the prefix as well. You cannot have two documents with the same document number and prefix.  
• Entering your own document numbers with transactionsIf you enter your own document numbers when you add transactions, the program does not update the next number in the Options form, even if you use the same number as the program would have assigned.

The Status Codes options let you leave certain detail fields blank in the Return Material Authorization form, enabling efficient detail entry where this information is not required.

You can specify a template code to be used as the default for all new return material authorizations. (Before you can specify a default template code, you must set up templates using the Templates form in the R/A Setup folder. (For more information,See "RMA Templates - Screen Guide".)

Select this option if you want RMA to automatically number the return authorization entries.

Enter the prefix you would like to see in front of your return authorization document numbers. Type the prefixes you use in your existing document numbers, or use the default prefixes you see on this page. Each prefix can be up to six alphanumeric characters.

If your Return Material Authorization numbers are not 6 characters long, edit this field to determine how long your Return Material Authorization Number will be. The maximum length is 12.

If you do not want to use the default starting number for each type of document, type over it. The program increases the number by 1 each time you post, but you are not forced to use the numbers assigned by the program.

Specify the number of days that will elapse before RMA expires. The expired RMA's can be deleted using Periodic Processing.

Select this option to disable the warning message displayed when creating an O/E Invoice from RMA and Manual tax is enabled in O/E.

If you use RMA Templates, you can also set this option on the RMA template to override the general option.

Select this option to allow users to enter Return Material Authorization detail lines without selecting a valid status (for example, if a status is not required).  

Select this option to allow users to enter Return Material Authorization detail lines without selecting a valid Workflow Stage (for example, if a Workflow Stage not required).

Select this option to allow users to enter Return Material Authorization detail lines without selecting a valid Fault Code (for example, if a Fault Code is not required). 

Ticking this option will allow users to enter Return Material Authorization detail lines without selecting a valid Repair Agent. If the Repair Agent Code of a Return Material Authorization line is not required then tick this option. 

Select this option to allow entries to be saved even if the number of assigned serial numbers is less than the quantity of serialized units that you are working with.

Select the Allow Lot Quantities to be Different from the Quantity in Entries option to allow entries to be saved even if the number of assigned lot numbers is less than the quantity of lotted units that you are working with.

When selecting serialized items and lots, the finders are restricted to serial items with a status of Not Available. This allows serial items and lots to be selected regardless of their status being Available or Un-available.

Tick this option if you don't want RMA to validate that the lots or serial numbers exist when processing Transactions.