Troubleshooting Inter-Entity Errors: Cash Management
This article focuses on error types specific to Inter-Entity Transactions - Cash Management.
- For XAPI errors, refer to Troubleshooting XAPI Errors, as these are common to Inter-Entity Transactions and Inter-Entity Trade.
- For troubleshooting other error types, refer to Introduction to Inter-Entity Errors .
Common Cash Management Audit Log errors (after entry posted)
These errors appear in the IET Audit Log once the BS/AP/AR entry has posted. To view the log:
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Go to Inter-Entity Transactions \ IET Inquiries
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Open IET CM Audit Inquiry
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Filter using Ctrl-F on any column. (E.g. Transaction Status = Error)
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You can filter Date/Time Created or Amended columns to check for recent errors.
Error Message |
Resolution |
Period X in fiscal year YYYY is locked for General Ledger in Common Services’ Fiscal Calendar |
Open the Fiscal Period, then re-process through IET Periodic Processing |
Fiscal Year YYYY does not exist |
Option the Fiscal Year, then re-process through IET Periodic Processing |
Account AAA-BB-CC does not exist |
Create the G/L Account, then re-process through IET Periodic Processing |
Account AAA-BB-CC is inactive |
Make the G/L Account active, then re-process through IET Periodic Processing |
Account AAA-BB-CC is a Control Account |
De-select “Control Account”, then re-process through IET Periodic Processing |
AP Vendor/AR Customer does not exist – CM Two Step Processing |
Create the Vendor / Customer, then re-process through IET Periodic Processing |
Error: Bank Entries Header. Attempt to change read-only field 'Bank Entry Type'. |
Remove Default Options in Bank Options in the target company. Bank Options in the Source and Target Company should be left blank, in the source and the target companies. |
No Active Transactions allowed for auto-post when processing bank reversals |
This happens if you have configured your Common Services -> Bank Services -> Bank Setup -> G/L Integration: "Create G/L Transactions by" to "Creating and Posting a New Batch". You need to post the G/L Batch manually. Refer to G/L Integration Option |
Re-Processing Error Transactions using Periodic Processing
After resolving the cause of the error, you should re-process the error transactions:
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Open Inter-Entity Transactions \ IET Periodic Processing
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Select the Cash Management tab
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Check the A/P, A/R or Bank Cash Management checkbox as appropriate
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Check the ‘Process Error Entries’ checkbox
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Click ‘Process’
Inter-Entity will attempt to re-process. You can then return to the Audit Log to check that the status has changed for the problem entries.