Troubleshooting Inter-Entity Errors: Cash Management

This article focuses on error types specific to Inter-Entity Transactions - Cash Management.

• For XAPI errors, refer to Troubleshooting XAPI Errors, as these are common to Inter-Entity Transactions and Inter-Entity Trade.
• For troubleshooting other error types, refer to Introduction to Inter-Entity Errors .

Common Cash Management Audit Log errors (after entry posted)

These errors appear in the IET Audit Log once the BS/AP/AR entry has posted. To view the log:

• Go to Inter-Entity Transactions \ IET Inquiries

• Open IET CM Audit Inquiry

• Filter using Ctrl-F on any column. (E.g. Transaction Status = Error)

• You can filter Date/Time Created or Amended columns to check for recent errors.

Error Message	Resolution
Period X in fiscal year YYYY is locked for General Ledger in Common Services’ Fiscal Calendar	Open the Fiscal Period, then re-process through IET Periodic Processing
Fiscal Year YYYY does not exist	Option the Fiscal Year, then re-process through IET Periodic Processing
Account AAA-BB-CC does not exist	Create the G/L Account, then re-process through IET Periodic Processing
Account AAA-BB-CC is inactive	Make the G/L Account active, then re-process through IET Periodic Processing
Account AAA-BB-CC is a Control Account	De-select “Control Account”, then re-process through IET Periodic Processing
AP Vendor/AR Customer does not exist – CM Two Step Processing	Create the Vendor / Customer, then re-process through IET Periodic Processing
Error: Bank Entries Header. Attempt to change read-only field 'Bank Entry Type'.	Remove Default Options in Bank Options in the target company. Bank Options in the Source and Target Company should be left blank, in the source and the target companies.
No Active Transactions allowed for auto-post when processing bank reversals	This happens if you have configured your Common Services -> Bank Services -> Bank Setup -> G/L Integration:  "Create G/L Transactions by" to "Creating and Posting a New Batch". You need to post the G/L Batch manually. Refer to G/L Integration Option

Re-Processing Error Transactions using Periodic Processing

After resolving the cause of the error, you should re-process the error transactions:

• Open Inter-Entity Transactions \ IET Periodic Processing

• Select the Cash Management tab

• Check the A/P, A/R or Bank Cash Management checkbox as appropriate

• Check the ‘Process Error Entries’ checkbox

• Click ‘Process’

Inter-Entity will attempt to re-process. You can then return to the Audit Log to check that the status has changed for the problem entries.