RMA Email Messages Screen

The E-mail Messages screen lets you:

Create messages to send with e-mailed return authorizations.
Create messages to send with e-mailed return instructions.
Use variables (field names) from your company database so that the e-mailed messages will include vendor, customer - or company-specific information.
You identify each e-mail message with a unique 16-character Message ID code. When you select Customer or RMA Customer E-mail as the Delivery Method in the R/A Print Return Authorization / Return Instruction screen, you can select the Message ID for the message you want to send with the remittance advice.

To create an e-mail message:

Choose E-mail Messages from the R/A Setup folder.
Complete the fields on the form. (For help with the fields, click the Field List button at the top of this page.)
Enter the body of the e-mail message.
Use field names, preceded by a dollar sign, to identify variable information that you want to include with the message.
Click Add or Save when you are satisfied with your message.

E-mail Message Variables

A variable is a string of characters in an e-mail message that is replaced with a specific term or value when the message is sent.

Example: In an e-mail message to a company where the customer contact is specified as Ron Black, the line "Dear $CUSTOMER_CONTACT" will be replaced with "Dear Ron Black" when the message is sent.

You can use the following common variables in all e-mail messages. Variables that are available only for specific customer forms are listed in separate tables.

Common E-mail Message Variables

Value to Insert	E-mail Message Variable
Company contact	$COMPANY_CONTACT
Company name	$COMPANY_NAME
Customer contact	$CUSTOMER_CONTACT
Customer name	$CUSTOMER_NAME
Customer number	$CUSTOMER_ID
Fax number	$COMPANY_FAX
Telephone number	$COMPANY_PHONE

RMA E-mail Message Variables

Value to Insert	E-mail Message Variable
RMA date	$RMA_DATE
RMA description	$RMA_DESCRIPTION
RMA number	$RMA_NUMBER
RMA Claim Number	$RMA_CLAIMNO