View End User Details
2.1 Overview
View End User Details displays a list of end users associated with your Sage business partner ID.
It shows the next renewal date for each user. You can view the activation codes associated with the company for all Sage versions they are entitled to.
Note: If all modules have a past renewal date, the user's status shows as “Expired”. They still have active modules, but are not current on their software assurance.
2.2 How to use
Select the company to view the list of modules they have purchased and the serial number and activation codes for all versions they are entitled to.
2.2.1 Filter by company name
You can type part of the company name to filter and find the company name you are looking for.
Use Reset to remove the filter
If you can’t find the user, please contact support@orchid.systems
NFR codes
Search for your company name to view NFR Activation codes.
If you require new NFR codes, contact support@orchid.systems with the request.
For Sage 300, send the Sage 300 System Manager to support@orchid.systems.
If you require NFR Codes for Sage Intacct, send us the Company ID on the Company>Setup > Configuration > Company.
2.3 Activation Code details
You can view the latest version they are entitled to as well as prior versions.
2.3.1 Filter by Version
Select the version of Sage you need activation codes for.
Note: Info-Explorer's codes are independent of the Sage 300 version. Select N/A to filter only Info-Explorer's codes.
If you need codes for a version not listed on the portal, please contact support@orchid.systems or request activation codes on the Orchid website https://www.orchid.systems/resources/request-code
2.3.2 Filter by Version Type
Latest = the latest version that the end-user is entitled to based on their expiry date.
If they are current on their software assurance, the latest version is the latest release supported by Orchid.
Contact Orchid for an updated renewal pro-forma invoice.
